Screeb is a user experience and product analytics platform that combines session replays, funnel analysis, in-app surveys, and interactive product tours in one dashboard. It is built for teams running web applications, mobile apps, and AI-driven products who need to observe user behavior, collect direct feedback, and act on it without switching tools.
The platform addresses a common gap in product analytics: quantitative tools show where users drop off but rarely explain why. Screeb combines behavioral data with contextual feedback so product and customer experience teams can identify specific friction points instead of guessing at causes.
Setup involves connecting Screeb to a web, mobile, or AI product without extensive custom coding. Once live, it records sessions and tracks conversion funnels. When friction appears, teams can trigger targeted in-app, email, or video surveys, then respond with in-app messages or product tours built to address the specific issue.
Screeb’s AI features automatically group session replays by theme, summarize open-ended feedback, and send weekly briefs to stakeholders. The platform also offers dedicated tracking for AI agents and ChatGPT-style applications, measuring adoption, satisfaction, and unsupported queries. Screeb is hosted in France and is GDPR compliant.
Pricing
Screeb offers a 14-day free trial and three published, usage-based plans. Essentials starts at €135/month for up to 10,000 monthly active users (MAUs), 2,000 survey answers, 500 users engaged in product tours, 1,000 session replays, and 1 conversion funnel, with NPS, CES, and CSAT dashboards. Plus is €399/month and raises limits to 250,000 MAUs, 10,000 users in product tours, and 125,000 session replays across 3 conversion funnels, adding AI content analysis and mobile SDK support, though survey answers remain capped at 2,000 per month. Pro runs €699/month for up to 500,000 MAUs, unlimited conversion funnels, advanced security features, and custom design options, while Enterprise pricing is usage-based and quoted directly by Screeb’s sales team.
* Disclaimer: Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official website.
Key Features
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Session replays capture real-time interactions on web and mobile apps.
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Funnel analysis tracks user journeys to locate exact drop-off points.
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Contextual in-app, email, and video surveys collect targeted feedback.
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No-code interactive product tours onboard users and highlight features.
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AI automatically groups session replays and summarizes qualitative feedback.
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AI agent analytics tracks satisfaction and unsupported queries for chatbots.
Use Cases
Resolving Product Friction
Product managers combine funnel drop-off data with session replays to see exactly where users get stuck. Watching the recorded behavior at that step makes it possible to diagnose the specific UI or UX issue and fix it directly.
Improving Onboarding Time-to-Value
Teams trying to reduce time-to-value for new signups can watch session replays to spot where users struggle during setup. Screeb can then trigger a product tour or in-app message automatically to guide the user past that hurdle.
Scaling Feedback Collection
Voice of Customer teams need continuous feedback without over-surveying users. Screeb’s context-aware in-app surveys, which the company reports average a 60% response rate, let teams target specific segments at the right moment.
Measuring AI Feature Adoption
Companies shipping AI agents or ChatGPT-style features need evidence they are actually helping users. Screeb connects to these agents to measure satisfaction, track how prompts perform, and surface recurring unsupported queries.
Prioritizing the Product Roadmap
Product leadership needs clear evidence to decide what to build next. Screeb’s AI analyzes survey responses and session data in aggregate, generating a summary of top user requests to support roadmap decisions.
Strengths & Weaknesses
Strengths
Combines quantitative funnel data with qualitative replays and surveys in one platform.
Offers dedicated analytics for AI agents and generative product experiences.
Reports an average 60% response rate on its in-app surveys.
Uses AI to reduce manual review through session grouping and automated weekly briefs.
Is GDPR compliant with infrastructure hosted in France.
Weaknesses
Survey response quotas stay capped at 2,000 answers per month on both the Essentials and Plus plans, despite much larger increases in other usage limits.
Specific feature limitations of the 14-day free trial are not publicly disclosed.
Data retention periods for session replays are not publicly documented, only the monthly volume caps per plan.
Screeb does not explicitly list enterprise security certifications such as SOC 2 or HIPAA beyond stating GDPR compliance.
Who Is This For?
Product Managers: get visual evidence of user behavior alongside AI-summarized requests to prioritize the roadmap and align stakeholders.
Voice of Customer and CX Teams: run multi-format surveys at scale and use AI to decode sentiment without manual tagging.
Digital and E-commerce Teams: analyze conversion funnels, spot where buyers drop off, and deploy in-app messages to recover engagement.
AI Experience Teams: monitor AI agents and ChatGPT applications, tracking unsupported queries and prompt satisfaction.
Frequently Asked Questions
Does Screeb work on both web and mobile platforms?
Yes. Session replays, funnel analysis, surveys, and product tours are all supported on both web and mobile apps, with mobile SDK support included from the Plus plan up.
How much does Screeb cost?
Screeb publishes three usage-based plans: Essentials at €135/month, Plus at €399/month, and Pro at €699/month, plus a custom-quoted Enterprise tier. A 14-day free trial is available.
Can Screeb analyze AI products and ChatGPT-style apps?
Yes. Screeb offers specialized tracking for AI agents, including topic categorization, satisfaction measurement, and detection of unsupported queries.
Is Screeb compliant with data privacy regulations?
Screeb states it is fully GDPR compliant and hosts its infrastructure in France. Specific certifications such as SOC 2 or HIPAA are not publicly listed.
What response rate can I expect from Screeb surveys?
Screeb reports an average 60% response rate for its contextual, non-intrusive in-app surveys, though actual results will vary by product and audience.
Do I need to manually review every session replay?
No. Screeb’s AI automatically groups sessions by theme and behavior and summarizes activity, so teams can focus on the recordings most likely to contain useful insight.
Is there a limit on survey responses at higher plan tiers?
Yes. Both the Essentials and Plus plans cap survey answers at 2,000 per month, even though MAU and session replay limits increase substantially between tiers.
Does Screeb require developer resources to set up?
Screeb is positioned as requiring no extensive coding to connect to a web, mobile, or AI product, though implementation effort will still depend on the complexity of the existing stack.
What kind of companies use Screeb?
Named customers include Pennylane, Rabbit, Smallable, Maiia, Progicar, and Leocare, spanning SaaS, e-commerce, and mobile app businesses.
What happens after the free trial ends?
Users move to one of the published paid plans (Essentials, Plus, or Pro) or a custom Enterprise agreement; specific trial-to-paid transition limitations are not publicly detailed.
Screeb integrates with Segment, Amplitude, Salesforce, Rudderstack, Contentsquare, Productboard, Notion, Slack, Zendesk, Jira, Monday, Harvestr, Stitch, Cobbai, Cycle, and Asana, covering data routing, product analytics, support, and project management workflows.